FAQ

What operating systems does Percipio Viewer support?

Percipio Viewer supports the following operating systems:

  • Windows:7/10/11

  • Linux:Ubuntu 16.04/18.04/20.04

Unable to save the file to the C drive, what should I do?

Problem Description

An error occurs when saving 2D images, 3D images, and video files to the C drive.

Error Message

Error Message

Analysis Approach

The computer may have ‘Ransomware Protection’ enabled, which restricts certain applications from making unauthorized changes to files, folders, and memory areas on the computer.

Solution

Search for Ransomware Protection on the computer and turn off Controlled Folder Access.

Controlled Folder Access

Controlled Folder Access

Unable to open Percipio Viewer and error 10006 occurs, what should I do?

Problem Description

Unable to open Percipio Viewer and error 10006 occurs.

Error Message

Error Message

Cause and Solution

The computer does not have OpenGL installed locally or the OpenGL version is too low.

Percipio Viewer requires the local OpenGL configuration to be higher than version 1.1. It is recommended to use the OpenGL Extensions Viewer tool to check the local OpenGL version and ensure it meets the requirements.