FAQ

What operating systems does Percipio Viewer support?

Percipio Viewer supports the following operating systems:

Windows: 7/10/11
Linux: Linux 16.04/18.04/20.04

Unable to save the file to the C drive, what should I do?

Problem Description

An error occurs when saving 2D images, 3D images, and video files to the C drive.

Analysis Approach

The computer may have ‘Ransomware Protection’ enabled, which restricts certain applications from making unauthorized changes to files, folders, and memory areas on the computer.

Solution

Search for Ransomware Protection on the computer and turn off Controlled Folder Access.

Unable to open Percipio Viewer and error 10006 occurs, what should I do?

Problem Description

Unable to open Percipio Viewer and error 10006 occurs.

Cause and Solution

The computer does not have OpenGL installed locally or the OpenGL version is too low.

Percipio Viewer requires the local OpenGL configuration to be higher than version 1.1. It is recommended to use the OpenGL Extensions Viewer tool to check the local OpenGL version and ensure it meets the requirements.

Unable to run Percipio Viewer on Linux, what should I do?

Problem Description

After downloading the compressed package of Percipio Viewer from the official website, unzipping it and then trying to run it, an error message “command not found” appears.

Cause and Solution

It is usually caused by improper permission settings for the percipio-viewer.x.x.x file.

Please open the terminal and enter the following commands to modify the file permissions before running it. The command below takes percipio-viewer.2.6.1 as an example. Please modify the file name according to the actual situation.

sudo chmod u+x ./percipio-viewer.2.6.1
sudo ./percipio-viewer.2.6.1