What to do if the camera cannot be opened?

Questions

After the USB camera is powered on and initialized, it can be enumerated, but cannot be opened. In its enumeration information, an error with code -1005 occurs, the vendor and model information is empty, as shown in the following figure.

Enumeration information exception

Causes and solutions

The possible causes and corresponding solutions are as follows:

• The camera is occupied

  Please check if there are any other processes occupying the camera (such as the Percipio Viewer tool). If there are other processes occupying the camera, close the processes.

• The USB cable is too long

  It is not recommended to use a USB cable that is too long (over 3 meters). Please try opening the camera after replacing it with a shorter cable.