FAQ

The software installation process is interrupted, and the installation wizard is stuck at the Preparing to Install page?

Software Installation: Got Stuck as Preparing to Install page

Solution:

Open Task Manager, search for “Percipio-Viewer” in the Processes tab, and manually end any found processes.

The software installation/operation is interrupted, and the installation wizard displays “An error occurred while trying to replace the existing file: DeleteFile failed; code 5”?

Software Installation: File Replacing Error

Solution:

Restart your computer.